Shipping and Refund Policy

When will I get my package?

Shipping Policy

All packages are to be shipped out within two days of payment clearing.

The time it takes your package to get to you depends on the shipping method chosen at checkout:

- USPS Priority: 2-3 business days
- USPS First class: 2-5 business days
- UPS 2nd Day Air: 2 business days
- UPS Ground Shipping: 5 business days.

If you want to receive your package sooner, you have the option of paying for another shipping method at the checkout.
Depending on where you live, the time it may take for your product to reach you, may vary.
A confirmation email will be sent with a tracking number once your package ships.
Shipping costs are non-refundable. For other shipping related questions, refer to our FAQS.

Refund Policy

Customer satisfaction is our top priority. If you have an issue with your product, please contact us using our form and we will respond within 24 hours at most. All unopened products can be sent back within 7 days of being received.

Return Process

Email us at refunds@getqiwi.com to let us know that you will be returning your product within the 7-day time limit and to request the return shipping address. Please provide us with the tracking number once the order is sent back to us. For items over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned items. Once we receive your unopened, unused item, we will process your refund. Shipping costs are non-refundable and will be deducted from the refund. Please allow 7-10 business days for the refund to post to your statement.

Exchange for Damaged or Defective Products

If you have received a damaged or defective product, please email us at refunds@getqiwi.com . We will be happy to refund or replace your purchase.
Qiwi Corp will only accept returns and refunds from purchases made on getqiwi.com.
Qiwi Corp will not allow returns from a purchase made in a retail store.

Delayed / Lost Packages

We very rarely receive a report of a lost package, but when we do, we want to make sure you are covered.
If your product is delayed, please email us at delays@getqiwi.com.

You may also reach out to your shipping provider (USPS, UPS, DHL, FEDEX) and ask for a status update using your tracking number.